Frequently Asked Questions — 789tay

No. Creating a 789tay account is completely free. You only spend money when you choose to make a deposit. There are no subscription fees, account maintenance charges, or mandatory first-deposit requirements just to set up your account.

You must be at least 21 years old to register and use 789tay. This requirement applies to every player without exception. Your age is confirmed during KYC (Know Your Customer) verification, which is required before your first withdrawal can be processed. Accounts found to belong to anyone under 21 will be closed immediately and any balance forfeited.

No. Each person is permitted to hold only one 789tay account. Creating multiple accounts — including under a different name, mobile number, or email — is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed. If you've lost access to your existing account, contact support at [email protected] for account recovery assistance rather than creating a new one.

KYC verification requires a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's license, SSS card, or UMID. You may also be asked for a selfie or proof of address. KYC is required before your first withdrawal. Submit your documents through the account verification section after logging in. Most submissions are reviewed within a reasonable timeframe by the 789tay verification team.

Go to the Login page, enter your registered username or mobile number plus your password, then complete the OTP verification sent to your registered Philippine mobile number. Once the OTP is confirmed, you'll be taken directly to your account dashboard. The process takes less than a minute on a good connection.

Use the "Forgot password?" link on the login page to start the recovery process. You'll need access to your registered mobile number or email address to verify your identity before a new password can be set. If you're having difficulty completing the self-service recovery, contact support at [email protected] with your registered mobile number and account username for assistance.

Check that your registered mobile number is active and has a signal. OTP delivery can occasionally be delayed during peak network periods — wait 60 seconds and request a new code. Make sure your inbox isn't full. If your SIM has changed since registration or become inactive, contact support to update your account details before attempting to log in again. A current, active Philippine SIM is required for OTP delivery.

Contact 789tay support immediately at [email protected] and request a temporary account suspension. Change your password as soon as you can regain access. Review your transaction history for any deposits, withdrawals, or bets you don't recognise and flag them in your message to support. Going forward, use a strong unique password and ensure your registered SIM remains in your possession — since OTP codes are sent there, your account is only as secure as your phone.

789tay accepts deposits in Philippine Peso via local bank transfers through InstaPay and PESONet, as well as compatible Philippine e-wallets. All transactions are processed in PHP — no currency conversion required. To see the current full list of accepted payment methods for your account, head to the Deposit page after logging in.

No. 789tay does not accept credit card payments or cryptocurrency for betting deposits or wagering. All transactions are processed through Philippine bank transfers and local e-wallets in PHP. This keeps transactions straightforward and aligned with local payment norms for Filipino players.

Deposit processing times vary depending on the payment method used. InstaPay transfers are generally fast — often reflecting within minutes during normal banking hours. PESONet transfers may take longer as they are batch-processed. If your deposit hasn't appeared after a reasonable wait, contact support at [email protected] with your transaction reference number and the payment method used.

Go to the Withdrawal page after logging in, select your preferred payout method, enter the amount in PHP, and confirm. Withdrawals are processed to your verified Philippine bank account or e-wallet. Note that KYC verification must be completed before your first withdrawal — you'll need to submit a valid government-issued Philippine ID through your account's verification section first.

Common reasons for delayed withdrawals include: pending KYC verification on your account, active bonus wagering requirements that haven't yet been completed, bank processing times on the receiving end, or additional security checks triggered by unusual account activity. If your withdrawal has been pending longer than expected, contact support at [email protected] with your account username and withdrawal reference for a status update.

789tay offers slots, live casino (baccarat, roulette, blackjack, and live game shows), sports betting (PBA, NBA, football, boxing, volleyball, esports), eBingo, and online poker. All of these are accessible from one account. The game library is updated regularly with new titles, particularly in the slots and live casino sections. Visit the Platform page for a full overview.

The sportsbook covers events popular with Filipino fans — PBA basketball and NBA are among the most active categories, along with international football leagues, boxing, volleyball, and esports titles. Pre-match markets and live in-play betting are available for eligible events, with odds updated throughout each match. Coverage and available markets vary by event and season.

Yes. All 789tay games are accessible on mobile — through both the dedicated app and your smartphone browser. The platform is designed for mobile play, with touchscreen-friendly controls, fast load times, and a layout that adapts to your screen size. You can download the app from the App page, or simply open 789tay.com in Chrome or Safari on your phone to play directly.

All game outcomes on 789tay are determined by certified random number generator (RNG) systems — the same technology used by established online gaming platforms worldwide. This means each spin, hand, or dice roll is independent of previous results, and no pattern-based strategy can influence the outcome. Online gaming always involves real financial risk; no outcome can be predicted or guaranteed. Play responsibly and within a budget you're comfortable with.

Newly registered 789tay accounts may be eligible for welcome offers and other new player promotions. The specific details — including any applicable amounts, conditions, or timelines — are shown in the Promotions section of the platform once your account is active and logged in. Promotion availability and terms can change, so check the page directly for the most current information.

Most bonus offers in online gaming come with wagering requirements — meaning you'll need to bet through the bonus amount a certain number of times before it can be withdrawn as cash. The specific requirements for each promotion on 789tay are detailed in the terms and conditions listed alongside each offer on the Promotions page. Always read the full terms before claiming any bonus.

Log in to your 789tay account, then navigate to the Promotions section. Available offers for your account will be listed there. Follow the instructions on each offer — some may require a minimum deposit or an opt-in action before the bonus is applied to your account. If you're unsure whether a promotion has been applied correctly, contact support at [email protected].

789tay provides account-level tools to help players manage their gaming, including deposit limit settings, session time controls, temporary account suspension, and self-exclusion options. These tools are accessible through your account dashboard or by contacting support. For a full overview of available tools and responsible gaming guidance, visit the Responsible Gaming page.

Yes. You can set deposit limits on your 789tay account to control how much PHP you can load into your account within a given period. Setting a limit before you start playing is one of the most straightforward ways to keep gaming within a budget you're comfortable with. Contact support or access the responsible gaming settings in your account to set or adjust your limits. Limit reductions take effect immediately; increases may have a cooling-off period applied for your protection.

If gaming starts to feel like more than entertainment — if you're spending more time or money than you planned, chasing losses, or feeling stressed about it — the most important step is to act early. You can request a temporary suspension or self-exclusion through your 789tay account at any time by contacting support at [email protected]. Self-exclusion means you won't be able to log in for the duration you specify. For more information on warning signs and available support resources, see our Responsible Gaming page. 789tay is strictly for players aged 21 and above — gaming should always remain recreational, within a budget, and never used as a source of income.